Privacy Policy
Lukeron Lubricants Private Limited (“Lukeron,” “we,” “us,” or “our”) operates the website www.lukeronlubricants.com and communicates with customers and prospective customers, including via WhatsApp. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it.
1. Information We Collect
We may collect the following information when you interact with us through our website, forms (Contact Us, Become a Distributor, Private Label Inquiry, Export Inquiry), phone, email, or WhatsApp:
- Name, company name, and job title
- Phone number and email address
- Business address and shipping/billing details
- GSTIN and other business registration details, where applicable
- Product interests, order details, and communication history
- Any other information you voluntarily provide when contacting us
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide quotations
- Process and fulfill orders
- Provide customer support
- Send order updates, invoices, and payment reminders
- Communicate with you about products and services you’ve requested
- Improve our website, products, and services
- Comply with legal and regulatory obligations
3. WhatsApp Communication
We use the WhatsApp Business Platform, provided by Meta Platforms, Inc., to communicate with customers — for example, sending order confirmations, quotations, and responding to inquiries. When you message us on WhatsApp or receive messages from us, your phone number and message content are processed by Meta in accordance with WhatsApp’s own Privacy Policy (available at whatsapp.com/legal/privacy-policy), in addition to this policy. We do not use WhatsApp to send unsolicited marketing messages without your consent.
4. Sharing of Information
We do not sell your personal information. We may share it with:
- Service providers who help us operate our business (e.g., logistics/courier partners, payment processors, IT service providers, Meta Platforms for WhatsApp messaging)
- Government or regulatory authorities, where required by law
- Professional advisors (legal, accounting) where necessary
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.
7. Your Rights
You may contact us to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal and legitimate business retention requirements
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us using the details below.
8. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookies through your browser settings.
9. Children’s Privacy
Our website and services are not directed at children under 18, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at: