Cancellation, Return and Refund Policy

This policy applies to orders placed on lukeronlubricants.com with Lukeron Lubricants Private Limited (“Lukeron”, “we”, “us”). Please read it together with our Shipping and Delivery Policy.

1. Cancelling an order

• Before dispatch: you can cancel at no cost. Message us on WhatsApp or e-mail us with your order number. We refund the full amount.
• After dispatch: the order cannot be cancelled because the parcel is already with the courier. You may use the return process below once it arrives.
• We may cancel an order if the product is out of stock, the price on the page was wrong, or we cannot deliver to your pin code. We then refund the full amount.

2. What you can return

You may ask for a return or a replacement if:

• the product arrived damaged, or the bottle or carton was leaking
• you received a different product or grade from the one you ordered
• or you changed your mind: the bottle is unopened, with its seal and cap intact and in its original condition, and you ask within 7 days of delivery.

3. What we cannot take back

• Bottles that have been opened, used, or have a broken seal. For safety and quality, we cannot resell oil once it has been opened.
• Products damaged after delivery by misuse, wrong storage or an accident.
• A bottle bought in the wrong grade for your vehicle, if it has been opened. Please check the grade in your owner's manual before you order. If you are not sure, message us first and we will help you choose.

A defective or damaged product is always handled under section 2, even if the bottle was opened to find the problem. Keep the bottle and the packaging.

4. How to ask for a return

• Tell us on WhatsApp (+91 98986 84484) or e-mail (info@lukeronlubricants.com or support@lukeronlubricants.com) with your order number.
• For damage, leaks or a wrong item: send clear photographs of the product, the label and the carton within 48 hours of delivery. A short video helps.
• We will reply and confirm the next step. Please do not send a parcel to us before we confirm the return.

5. Return delivery charges

• If the problem is ours (damaged, leaking or wrong item), we pay for the return and the replacement or refund. We arrange the pick-up.
• If you changed your mind, you pay the courier charge for sending the parcel back. The original delivery charge is not refunded.

6. Refunds

After the returned product reaches us and is checked, we confirm the refund by message. We pay it within 7 working days, to the same payment method you used. Your bank or card company may take a few more days to show it in your account. If you prefer a replacement instead of a refund for a damaged or wrong item, tell us and we will send one at no extra cost.

7. Complaints

If you are not happy with how we handled your order, write to our Grievance Officer, Foram Mehta, at info@lukeronlubricants.com or support@lukeronlubricants.com, or call +91 73832 79614. We acknowledge a complaint within 48 hours and aim to resolve it within 30 days.

Important notes

• Choosing the oil: our suggestions about grades are general guidance. Please follow your vehicle maker's recommendation in the owner's manual.
• Pictures: product pictures are for illustration. The bottle you receive carries its own printed label, MRP and manufacture date.
• Prices and stock: if a price or stock level on the page was wrong, we may correct it. We will tell you before dispatch, and you may cancel for a full refund.
• Pin codes: some pin codes may not be served by our couriers. This is checked before you pay.
• Events beyond our control: we are not responsible for a delay caused by weather, strikes, accidents, government orders, or courier or network failure. We will keep you informed.
• Fraud and mistakes: we may cancel and refund an order that looks fraudulent or was placed by mistake.
• Our responsibility: to the extent the law permits, our liability for an order is limited to the amount you paid for it. Nothing in this policy takes away the rights you have under Indian consumer law.
• Law and courts: this policy is governed by Indian law. Subject to the rights you have under consumer law, disputes are subject to the courts at Jamnagar, Gujarat.
• Changes: we may update this policy. The version on this page when you place your order applies to that order.

Contact us

Lukeron Lubricants Private Limited, Plot No. 19, Saffron Industrial Park, Behind Pelican Rotoflex, Anandpar, Kalavad, Jamnagar 361162, Gujarat, India.

• Phone (consumer care): +91 73832 79614, Monday to Saturday, 9:30 am to 6:30 pm
• WhatsApp: +91 98986 84484
• E-mail: info@lukeronlubricants.com or support@lukeronlubricants.com

Please quote your order number and the e-mail address or phone number used for the order.